NetSuite Customer Relationship Management (CRM)
NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, eCommerce and flexible customization, all in a single cloud CRM solution. NetSuite CRM+ can also integrate with your existing ERP investments.
Powerful Sales Force Automation
This solution equips the sales team with an accurate record of each opportunity and its status, a complete view of the prospect, and real-time access to every detail.
- Improves sales efficiency
- Enables the sales team to manage opportunities across the status
- Comprehensive contact and activity management
Advanced Sales Forecasting and Quota Management
This feature provides you the advanced forecasting and quotes management capabilities to build reliability, and trust into the sales process.
- Probability-based forecasting
- Order management capabilities
Upsell, Quote, and Order Management
This feature delivers and provides you an opportunity to maintain or convert accurate quotes into approved sales orders, which then flow to your finance system for processing
- Intelligent upsell management
- Improves quote and order accuracy
- Accelerates order management process
Automated Incentive Compensation Management
This feature delivers flexible sales compensation management that frees up the sales operations team from time-consuming compensation calculations.
Out-of-the-Box Marketing Automation
This feature can automate your entire marketing process across channels also allowing you to better alignment of campaigns and programs with your sales efforts.
- Execution and tracking of campaigns
- Automates lead capture from multiple sources
- Delivers email marketing
- Full reporting and drill-down to analyze campaign statistics and ROI
Customer Service and Support
This feature of the solution enables you to serve quickly and efficiently with a 360-degree customer view.
- Real-time dashboards and reporting to monitor resolution metrics, renewals, and customer satisfaction.
- Customer case submissions, status tracking, communications.
- Support and track Product, issue, case type
Real-Time Dashboards, Reporting, Analytics, and Planning
This feature delivers real-time dashboards, reporting, and analytics enabling. Companies Sales, marketing, and service teams to monitor personalized KPI's, also the employee can access the latest reports in their day-to-day activities.
Anytime, Anywhere Mobile Access
This feature support for mobile devices—iPhone, BlackBerry, or Android ensures access to real-time business information they need.
Integration with Leading Social and Productivity Tools
With this feature of the complete solution, you can improve collaboration and overall sales productivity.
- SuiteSocial integration
- Microsoft Outlook integration
- Google Apps integration
Integration with Ecommerce Platform
A single system of record for customer information and interactions as well as the customer’s commerce transactions. This allows you to monitor and measure everything online and capture customers or prospects automatically.
Partner Relationship Management
This provides you full control over every element, marketing campaigns, lead management, pipeline management, ordering process, commission, and royalty.
NetSuite Enterprise Resource Planning (ERP)
NetSuite ERP enables organizations to manage IT costs, optimize accounting efficiency, streamline order management and procurement processes and improve employee productivity.
Comprehensive Accounting and Finance
This solution provides you everything efficient processes and gain transparency into business operations. Standard general ledger functionality, flexible workflow tools to customize your processes, and multi-currency support.
- End-to-end visibility into your receivables and payables with integrated order-to-cash
- Inventory fulfillment and costing
- Complete fixed asset lifecycle tracking
- Automatic revenue recognition with accounting standards
- Integrated budgeting and forecasting tools
Effective Compliance and Controls
These solutions ensure compliance with various accounting standards and practices, and government regulations efficiently.
- A powerful rule-driven engine to produce financial reporting in accordance with multiple accounting standards
- Customizable roles with permissions
- Audit trail visibility into detailed transaction history, reports, and saved searches
Real-Time Reporting and Analytics
Users can create meaningful reports with ease, monitor the latest results, identify root causes and problems.
- Personalized dashboards to monitor
- Pre-built accounting reports
- Consolidated financial reporting
- Access with the mobile device
Financial Close Management
With this solution, you can streamline the close processes, manage period-end activities, detect defects and respond to problems.
- Financial adjustments for intercompany transactions
- Period close checklist
- Period locking to prevent incorrect postings
Within this solution, you can manage your human resource and Workforce management processes with an exceptional employee experience. HR leaders no longer have to spend unnecessary time reconciling information from multiple systems to answer common inquiries from employees and produce reports to decision-makers and auditors. SuitePeople empowers Managers and HR professionals to streamline employee information, new hires, employee onboarding, payroll, promotions, and compensation changes, all from a single Suite.
Core HR Capabilities
This solution includes native organization design, job and position management, workflows and compliance management, employee master data to run a best-in-class operation.
- Global employee record and HR reporting
- Purchase order and expense reporting
- Time off management
- Employee self-service
- Employee Center
- Health and Safety
- Job and Position management
- Employee separation
- Effective dating
- Real-time dashboards and key business metrics
- Compliance management
- Workflows for Terminations and Time-Off Approvals
This solution delivers features such as multi-jurisdiction taxes and benefit & deductions and you can manage payroll easier than ever.
- NetSuite Core HR and Accounting modules
- Submits all required forms to tax authorities
- Monitors tax law changes
- Supports state tax reciprocity laws
- Supports local tax sharing rules
- Pays all employer and employee payroll taxes
This solution provides your people with clarity around usage and status of their benefits, visibility into the organization and where they and their peers live within their organization’s hierarchy, and access to information that matters to them.
- Access paystubs and view compensation
- Request time off for vacation
- Current balances for vacation, personal leaves, and sick days
- Access employee directories and organizational charts
This solution provides you an organizational overview of their headcount trends. Organizations can easily visualize the headcount, growth, and turnover trends of the organization, segmented by departments, locations, employee class, and subsidiaries. HR can now spend more time in understanding the headcount trends, and performing analysis by this solution.
- Monthly headcount trends for current and last calendar years
- Graphical presentation of headcount for intuitive understanding
- Break-down headcount by employee hierarchy
- Tabular presentation of headcount
Manages all remuneration packages including salary, additions, deductions, pension, benefits, and salary sacrifice
Provides the detailed capability to help you manage short- and long-term absence in days or hours, approvals, working calendars
Learning And Development Management
- Talent Management
- 360-degree appraisals
- Proficiency assessments
- Operational goals
- Job descriptions
- Performance management
- Retention risk analysis
- Applicant Tracker/ Recruitment
Manage the full vacancy lifecycle from raising a vacancy request, to assessing candidates and making job offers. Casual staff, consultants, or contractors can keep the same candidate record regardless of the number of employment periods.
Handles the full recruitment lifecycle
- One candidate/employee record regardless of the number of employment engagements
- Automated competency and qualifications for candidates
- Third-party integration capability
Flexible Benefits Manager
Employees can self-serve from a selection of benefits, such as holiday buy and sell and pension contributions.
- Holiday buy and sell
- Flexible pension contributions
- Age and salary configurators
- Employee self-serve
- Cycle to work scheme
With an infrastructure that unifies business applications and provides a single source of item, inventory, customer, and order data. NetSuite’s SuiteCommerce platform powers thousands of online businesses, helping them increase revenue and expand to new heights.
Create unique, personalized, and compelling mobile, web, and in-store experiences that differentiate your brand and exceed customer expectations.
- Design the experience you want
- Store Transformation
- Access with any device
GET A 360° CUSTOMER VIEW
- Get a single, cross-channel view of every customer to provide consistent and personalized service
- Central communication hub, deliver timely, relevant, data-driven digital marketing that fuels engagement
- Drive revenue throughout the customer lifecycle
- More educated decisions on marketing spend and targeting segments that are most profitable
Unifies business applications and provides a central repository for order management and customer, item, and inventory data, create seamless, brand experiences.
- One complete commerce platform
- Run your business better
- Ultimate business agility
Suit eCommerce lets you create a great online shopping experience and deliver it across any site, any device, and any location without any limitations. Build traffic to your website and maximize conversions. Retain customers with a better customer experience while increasing your efficiency and reducing costs.
- Drive Business Growth
- Engaging Experiences
- Better Business Management
- Better Alignment of Organization
- Supports both B2C and B2B customers
NetSuite E-Commerce Features
- Purchasing, Payments & Shipping
- SEO & Marketing
- Site Management
- Business Insight & Analytics
Leverage modern, pre-built responsive design themes to quickly build your store. Shopping carts and create lists – make it easy for shoppers to findPurchasing, Payments & Shipping
The entire shopping experience is secure with HTTPS support and integrated into common payment gateways for real-time purchasing and security compliance for fraud protection.SEO & Marketing
SEO-friendly URL links and Schema.org markup to increase click-through rates. Drive sales with flexible promotion and campaign management.Site Management
Drag-and-drop tools allow you to edit pages and manage content. Themes and layouts selection to update and feel for your siteBusiness Insight & Analytics
Configurable dashboards allow you to create reports and gain insight into your business.Features Exploration
- Single-page architecture
- Developers have complete access to the code
- Elastic site search, create lists, and save shopping carts
- Integrations with Google Analytics and Google Tag Manager
- Integrated Marketing
- Sell through multiple brands, languages, and currencies with a single platform
- Seamless integration with email marketing functionality
- Easy product promotions in email campaigns
- Enable customer engaging experiences on any device
- Guest checkout functionality
- Alternative images, product comparisons
- Drag and drop tools available for quick visual editing
- Dynamic and flexible website
- Coupons and Promotions
- Upsell and Cross-Sell
NetSuite Services Resource Planning (SRP)
NetSuite SRP solution that supports an entire services business, provides comprehensive, end-to-end services from customer relationship management (CRM) and professional services automation (PSA) to accounting/enterprise resource planning (ERP). This Solution helps you accurately plan, track and execute projects, improves resource utilization, streamlines invoicing and billing, elevates on-time project delivery, and drives profitability. A totally integrated solution, which includes Project Management, Resource Management, Project Accounting, Timesheet & Expense Management, and Analytics, provides powerful tools to help you manage your projects, resources, and finances.
NetSuite SRP includes:
- Relationship Management (CRM)
- Professional Services Automation (PSA)
- Accounting & Financials
- Enterprise Resource Planning (ERP)
NetSuite SRP supports the complete bid-to-bill lifecycle with a powerful SaaS suite.
NetSuite SRP has features for every step of your service life cycleProject Management
These features allow managers and team members to effectively and accurately plan and organize projects, estimate and analyze key metrics and collaborate in real-time.
- Financial metrics and budget tracking
- Project monitoring
- Project setup and templates
- Budget creation
- Real-time reporting and charts
This feature allows you to have complete visibility of all your resources. This allows you to set and track metrics to ensure the best possible outcome for your project.
- Resource allocation
- Resource requests and bookings
- Resource search
- Automated and flexible invoicing
- Project profitability summary and reports
- Project revenue recognition
- Customized time entry ability to track time for multiple projects
- Bulk time tracking and submitting
- User and project time approvals
- Customized business rules
- Consolidated expense report
- Mobile expense report
- Advanced approvals and workflows
- Expense tracking
- Overdue alerts
NetSuite SRP has in-depth functionality for expense management and billing them to clients accurately.Analytics
These reporting and analytics tools and dashboards feature make it simple to track a project’s overall performance as it progresses.
- Personalized dashboards
- Alerts and notifications
- One-click access to project data
- Collaborative reporting
- Resource management and forecasting for complete visibility into resource utilization.
- Project costing, budgeting, and profitability reporting for determining your true cost of doing business.
- Sophisticated project accounting.
- Powerful billing rules engine to support complex client billing.
- Collaborative project management to proactively identify and resolve issues.
- Simple and easy timesheet management, directly integrated with project management and billing.
- Easy and flexible expense management to maximize accuracy and timelines.
- Powerful, intuitive, configurable dashboards and key metrics reporting.
NetSuite Advanced Order ManagementConsidering Investing in NetSuite Advanced Order Management?
With customer expectations on the rise, it is more critical than ever for businesses to think about streamlining their order promising, allocation, orchestration, and execution processes. You should take advantage of to turn your customers into loyal brand advocates with every single order.
Inventory management is as important as running a business into a success, you need to ensure several things at a time which includes from placed orders to orders replacement, stock tracking, and many others, all these actions need to be handled in a full swing. Better technologies reflect the enhancement of business functions. You indeed have the best solution to attain maximized benefits.
Solution HighlightsKey Benefits:
- Satisfy omnichannel shoppers with prompt delivery and fulfillment options
- Deploy quickly and iterate as the market and your business change
- Omnichannel fulfillment from wherever you hold inventory
- Eliminate manual work and manage only by exception
- Increase inventory turns while preserving safety stock
- Scale your business while keeping labor fixed
- Optimize fulfillment to meet demand
- A structured accounting method for all incoming and outgoing inventory data.
- It helps to fetch multichannel customer expectations.
- Real-time knowledge of stock availability.
- Easy creation of reports of the supply chain, livestock, quantity, good or bad sellers.
- Understanding the stock size.
- Risk analysis of the perishable goods.
- Purchase tracking.
- Efficient tracking of sales and returns
A Complete Business Solutions includes:Returns Management
What is important is that you delight them with awesome communication and efficient and clear steps in the process when a customer chooses to return a product. This feature allows us the ability to easily track recurring issues over time and provide strategic insights through dashboard analytics.Opportunity to Fulfillment
this feature can be easily handled by simply defining user permissions and the next logical step is performed at the click of a button.Workflow Approvals
This feature allows you to define your workflow approvals using a drag-n-drop interface. This feature has the ability to interact with all of the other transactions, records and forms in NetSuite to allow you to easily enforce company approval policies and handle complex multi-tiered approval hierarchies.Gross Profit Analysis
Optimize profitability on an order-by-order basis with NetSuite’s real-time gross profit analysis functionality. Each line on the order can then be identified as being at risk of challenging your company’s profitability standards.Customers Return Management
This feature will walk you through the steps required to ensure the optimal result once an RMA number has been assigned.Warranty & Repair
This warranty management functionality allows you to easily define different warranty profiles including coverage, start date, time period, etc., and apply them to specific products, depending on the criteria.RMA Management
With this native return materials management functionality, you can easily turn a negative situation into a positive one with a quick and efficient process revolving around case management that lets everyone know what’s happening.Price Management
Easily create and maintain price levels with multiple quantity breaks defined at the item level. When you need to apply changes to your existing pricing structure, identifying items that need to be re-priced, applying % or $ increases/decreases, establishing rounding rules, and allowing you to preview the changes before applying.